Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Due to the hygienic nature of our handcrafted soaps, we only accept returns for products that are unopened, unused, and in their original packaging with the seal or sticker fully intact.

We do not accept returns or exchanges for any soap that has been opened, touched, handled, or used, as these items cannot be resold for hygiene and safety reasons.

If your return is approved, a refund will be processed once the item has been received and inspected.

If your order arrives damaged or incorrect, please contact us within 3–5 days of delivery at hello@jomaye.com and include your order number and photos of the item and packaging.

Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.

To request a return, please contact us before sending your item back.

For questions, contact us at hello@jomaye.com